Company policies.

Returns and cancellations

All products purchased in store or online are subject to the associated shipping costs (shipping from the factory to McCarty and return shipping back to the factory). Shipping will be subtracted from refunds. Returns are also subject to restocking fees based on manufacturer policies once orders are placed.

Products can be returned for 14 days after receipt as long as they are still in the original packaging. Flooring and mirrors are not returnable once delivered to the job site or after in-store pickup. Non-stock products are considered final sale once orders are placed with factories. Products that have already been delivered and installed are not returnable.

Payment

All products must be paid for in full before any product leaves the warehouse, for both deliveries and installations. All installs and deliveries must be paid in full at least 24 hours before the job start time to avoid any delay.

Shipping and delivery

Equipment ordered on our website ships free within the continental United States. Rubber flooring, turf and mirrors ship by freight and need a quote first; call Sean at 240-361-8770 or Tom at 240-620-6550, or request a freight quote online.

Local deliveries ship out within 1–2 days and arrive within 2 days of the time orders are placed. FedEx deliveries around the continental United States arrive within 5–7 days of order placement.

Service

We do not currently offer service, preventive maintenance or monthly or quarterly service packages. We highly recommend that all commercial gyms retain a contract with a service company for preventive maintenance. Fitness equipment has many moving parts and needs consistent maintenance. Call us for recommendations.

For installation warranty terms and our pre-installation checklist, see the installation page.